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Serina’s Hair and Treatment Salon – Privacy Policy

Last Updated: November 5, 2025

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Serina’s Hair and Treatment Salon (“Serina’s,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, make an online booking, or otherwise interact with us in person or digitally.

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1. Information We Collect

We collect personal information when you book an appointment, sign up for communications, or make a payment. This may include:

  • Personal Details: name, email address, and phone number.

  • Booking Details: appointment date, time, stylist preference, and selected service.

  • Payment Information: when you pay online, payment is processed securely by Stripe. We do not store or access your complete card details.

  • Communication Data: your preferences for receiving reminders, confirmations, or promotions via email or SMS.

  • Website Data: technical information such as your IP address, browser type, and device identifiers, collected automatically to improve our website performance and security.

 

2. How We Use Your Information

Your information helps us deliver and enhance our services. We use it to:

  • Schedule and manage appointments and salon services.

  • Send booking confirmations, reminders, and updates via SMS or email.

  • Process secure payments and issue receipts through Stripe.

  • Respond to inquiries and provide customer support.

  • Improve our website, services, and communications.

  • Comply with legal or regulatory requirements.

We only use your information for the purposes described in this policy.

 

3. How We Share Information

We do not sell or rent your personal information. We may share it only in the following cases:

  • Service Providers: trusted partners who help us manage bookings, communications, and payments (for example, Stripe for payments or an online booking system). These providers are required to protect your information and only use it as directed by us.

  • Legal Requirements: if required by law, subpoena, or government request to protect our legal rights or comply with applicable laws.

 

4. Online Payments

Serina’s Hair and Treatment Salon uses Stripe to process online payments. Stripe is a secure and reputable payment processor that collects your payment details directly on our behalf.

For more information on how Stripe handles your data, please review their Privacy Policy:
https://stripe.com/privacy

We never see or store your full payment information.

 

5. Communication and Marketing

When you provide your email or phone number, you agree to receive appointment reminders, confirmations, and occasional updates or offers from Serina’s Hair and Treatment Salon.

  • SMS Messages: You can opt out of text communications at any time by replying “STOP.”

  • Emails: You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of our messages.

You will continue to receive essential service messages (such as appointment confirmations or schedule changes) even if you opt out of marketing messages.

 

6. Data Security

We take reasonable measures to protect your information from loss, misuse, or unauthorized access. This includes secure servers, encryption for online transactions, and restricted access to personal data.

However, please note that no online transmission or storage system is completely secure. If you believe your data has been compromised, contact us immediately.

 

7. Data Retention

We retain your information for as long as needed to provide salon services, comply with our legal obligations, or resolve disputes. After that, your data will be securely deleted or anonymized.

 

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site performance, and support our online booking and communication systems.

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What Are Cookies

Cookies are small text files placed on your device by your web browser. They help websites remember user preferences, login details, and usage patterns to provide a smoother browsing experience.

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Types of Cookies We Use

  1. Essential Cookies – These are necessary for the website to function properly. For example, they enable booking forms, payment sessions, and security features.

  2. Performance and Analytics Cookies – These help us understand how visitors use our site (for example, through Google Analytics) so we can improve its functionality and design.

  3. Functionality Cookies – These allow the site to remember your choices (such as appointment preferences or location) for a more personalized experience.

  4. Advertising Cookies (if applicable) – If we use online advertising tools or social media integrations, cookies may track your browsing behavior to deliver more relevant ads or measure campaign effectiveness.

 

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect certain website functions such as appointment booking or remembering your preferences.

 

Third-Party Cookies

Some cookies may be set by third parties (such as Google or Stripe) when you use embedded booking or payment tools. We recommend reviewing their privacy and cookie policies for more details.

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9. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data.

  • Request corrections or deletion of your information.

  • Withdraw consent for marketing communications.

To make a request, please contact us using the details below.

 

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on our website with a revised “Last Updated” date.

 

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Serina’s Hair and Treatment Salon


Email: serichardson099@gmail.com
Phone: 617-953-3908
Address: 80 Langley Rd, Studio 8, Newton Center, MA 02459

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